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alkaline water testing

I've had my Tyent UCE-9000 for a year now.  I retested my water after I replaced the filters.  Why are the colors of ALL 3 alkaline setting GREEN instead of light blue, blue, and purple after I put the ph test drops?  Something doesn't seem right.

1 person has this problem

I am testing the water for the colors, the only thing I come up with is green I cannot get the yellow blue or red. Please advise me what I should do

I have this problem. what should I do?

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